Know-how
We write about what we deploy: email orders, documents, complaints, fleets. No generic advice.
Orders and documents
An order arrives by email, the attachment lands in Drive, OCR reads the line items, and the automation enters them into the ERP click by click, because the system has no API. Zero incorrect entries since launch. The whole process, step by step.
Adam Nelip · 6 min read ·
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Orders and documents
One order means 20–25 minutes of manual work. How to turn that number into a monthly cost, and what such calculations usually leave out.
Behind the scenes
Dispatch and production dates never land on a weekend. How the agent knows that, and which other rules need writing in before it goes into production.
Orders and documents
Purchase documents from email and from Drive, in production since November 2025. What we check before a row goes into the sheet, and why a document with an empty field goes to a person.
Receivables
When to send the first reminder, what the third one says, and at what point the case should go to a person. Thresholds you can set once and forget.
Behind the scenes
A photo from a phone, a description in the customer's own words, often with no complaint number. How the agent assembles a complete file for the assessor, and when it hands the case to a person.
Behind the scenes
The ERP is not responding, the session has expired, the form has changed. What the agent does on its own after a failed attempt, and what comes to us as a report.
Fleet
A wholesale purchase is one invoice covering a dozen or so vehicles. What a process looks like where assigning the cost takes 30 seconds, not an evening in Excel.
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